"Sandra consistently assists the sales team with making certain guest rooms are ready for show, asking housekeeping to ‘VIP’ the rooms with lighting, etc, informing the sales team when our VIPs arrive, and greeting our guests with a welcoming smile. While on a recent VIP site /meeting with a client who specializes in customer service training for major hospitals, the client openly recognized Sandra’s amazing customer service skills while handling a guest complaint he witnessed at the front desk. He said, “Sandra handled the issue better than my training demo examples, which truly shows Enchantment Resort’s service matches its exceptional product and location.” This is an example of how every employee at the resort can directly influence the opinions of our group programs." Sales Department